Last updated: 2026-08-12 ·
Applies to Gmade ·
gmade.learnoscale.com
1. Scope
This policy covers cancellations and refunds for online course purchases made from
Gmade through
gmade.learnoscale.com.
Read this before you pay. Our courses are digital products delivered
instantly. Once you have opened the question bank you have received the thing that was
sold, and it cannot be returned. Please be sure the course matches your post and your
CEN before completing payment — our
contact page is there precisely so you can check first.
2. When you can get a refund
We refund in full in these situations:
- Duplicate payment — you were charged twice for the same course.
The extra charge is returned in full.
- Payment taken, access not granted — if we cannot activate your
course, you get a full refund. In practice we would usually rather fix the access.
- Wrong course, reported before use — you bought the wrong series
and tell us within 48 hours, having attempted no test in it. We will
transfer you to the correct course or refund it.
- Course withdrawn by us — if we discontinue a course during your
access period, you receive a pro-rata refund for the unused remainder.
3. When you cannot
- You have attempted one or more tests in the course. The material has been delivered.
- More than 48 hours have passed since purchase.
- You did not qualify the exam, or your T‑Score was lower than you hoped. We sell
practice and honest scoring, not an outcome.
- You changed your mind about sitting the exam, or your application was rejected at
another stage.
- Your access was terminated for breach of our Terms of Use,
including login sharing or bulk copying of questions.
- The course access period has expired.
4. How to claim
- Contact us within the applicable window via the contact page or our
contact page.
- Include the registered mobile number or email on the account, the course name, the
date of payment, and the payment reference from your bank or UPI app.
- State briefly which of the grounds in section 2 you are claiming under.
Claims are acknowledged within one working day and decided within five working days.
5. How refunds are paid
Approved refunds are returned to the original payment method only. We
cannot redirect a refund to a different card, account or UPI ID. Once we release it,
banks and gateways typically take 5–10 working days to credit it; that leg is
outside our control.
Any gateway charge that is not returned to us may be deducted from a discretionary
refund. It is never deducted where the fault was ours.
6. Transfers instead of refunds
Where a refund is not available, we can often still help. Options include moving your
access to a different course of equal value, or extending your access period if illness
or an exam postponement cost you time. Ask — these are decided case by case.
7. Cancellation by us
We may cancel an enrolment where payment fails or is reversed, where registration details
are false, or where our Terms of Use have been breached.
Cancellation for breach does not attract a refund.
8. Changes
We may update this policy. The version in force when you paid is the one that applies to
that purchase.
9. Contact
Refund queries: the contact page. See also our
Terms of Use and
Privacy Policy.